St18 Privacy Policy — How We Protect Your Information
Updated: January 2026
This Privacy Policy explains how st18 collects, uses, stores, and protects the personal information of users on our Malaysia platform. By using st18's services, you agree to the data protection practices described in this document.
Information We Collect from You
When you register and use the st18 platform, we collect several categories of information to ensure the service runs securely and effectively for you.
Full name, email address, phone number, date of birth, and the password you set when opening a new account. This information is required to verify your identity and enable secure access to the platform.
Device type, operating system, browser type, IP address, and login session data. This information is used to detect suspicious activity, improve the mobile experience, and keep your account secure.
Records of deposits and withdrawals in Malaysian Ringgit (MYR), payment methods used (TNG, FPX, bank transfer), and transaction status. We do not store full card details — only the information needed to process and verify transactions.
Records of gaming activity, betting history, pages visited, session duration, and in-platform actions. This data is used to improve our services, personalise your experience, and identify unusual usage patterns.
How We Use Your Information
St18 uses the information collected solely for legitimate and necessary purposes. Below are the primary ways your information is used:
- Account management: Registering, verifying your identity, enabling secure login, and managing your account.
- Transaction processing: Verifying deposits and withdrawals in MYR, tracking payment status, and sending transaction notifications.
- Platform security: Detecting fraud, suspicious activity, unauthorised access attempts, and system abuse.
- Service improvements: Analysing usage patterns to improve platform design, load times, and the mobile experience.
- Legal compliance: Meeting applicable legal requirements, including identity verification and anti-money laundering obligations.
St18 will not sell, rent, or transfer your personal information to third parties for marketing or commercial purposes without your explicit consent. Your information is used solely to ensure the platform operates safely and effectively for your benefit as a user.
Use of Cookies and Tracking Technologies
The st18 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Below are the types of cookies we use:
Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled as they are essential to your account security.
Collecting anonymised data on how users interact with the platform — including most-visited pages, errors encountered, and response times. This helps us improve platform speed and usability.
Storing user preferences such as display settings, selected language, and session information so you don't have to re-enter your settings each time you access the platform.
You can manage cookie settings through your browser. However, disabling essential cookies may affect your ability to log in or use certain features on st18.
Data Storage, Security & Third-Party Sharing
How We Store and Protect Your Data
All personal information collected by st18 is stored on servers protected with SSL encryption and strict access controls. We implement appropriate technical and organisational security measures to prevent unauthorised access, loss, alteration, or disclosure of your information.
Your information is retained for as long as your account is active or as long as necessary to fulfil the purposes outlined in this policy. When an account is closed at your request, data will be deleted or anonymised within a reasonable timeframe, unless a longer retention period is required by law.
Third-Party Sharing
St18 may share user information with third parties only in the following limited circumstances:
- Payment providers responsible for processing your MYR transactions.
- Competent authorities where required by law or court order.
- Technical service providers who assist with platform operations under strict confidentiality agreements.
Your Rights as a User and How to Contact Us
As an st18 user, you have certain rights regarding the personal information we hold about you. These rights include:
- Right of Access
- You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
- Right to Rectification
- If you find that the information we hold about you is inaccurate or out of date, you have the right to request a correction. You can also update certain details directly through your account settings.
- Right to Erasure
- In certain circumstances, you may request the deletion of your personal information. However, some data may need to be retained for a specified period to comply with legal requirements or to resolve disputes.
- Right to Object to Processing
- You may object to the processing of your information for specific purposes. Contact us and we will carefully review your request.
For any questions, requests, or concerns regarding this Privacy Policy, please contact us at:
We will respond to privacy-related requests within a reasonable timeframe, based on the nature and urgency of the matter raised.
St18 reserves the right to update this Privacy Policy at any time. Any material changes will be communicated via a prominent notice on the platform. The date of the most recent update will always be shown at the top of this page. Continued use of the platform after changes are announced constitutes your acceptance of the latest version of this policy.
Have Questions About Your Privacy at st18?
Our FAQ page has answers to common questions about accounts, security, and data. Alternatively, contact us directly by email for further assistance.
Check the FAQ Log In to Your Account